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We know customer loyalty is important. 

We serve over 

3,500

satisfied customers

across the world,
with churn below 1% annually
in the last 16 years we’ve been on the market.
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Guests’ loyalty means lower costs of acquisition and continuous growth of guest lifetime value. Guests not only return to your hotels, but are more likely to spend more, and recommend your brand to their friends and family.  

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Profitroom Loyalty is there for you from the guests’ first visit on your website with: 

  • Instant discounts & rewards
  • Bonuses from the first booking
  • Easy signup 
  • Rewards within a hotel group
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Covering the entire guest journey

And boosting your direct booking strategy

A strong brand leads to increased customer loyalty, which - in turn - drives more bookings. Ensure your guests are rewarded for returning to your hotels by offering them incentives, such as discounts or special offers.

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First booking

Rewards and discounts from the first booking

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Custom rewards

Highlighting your brand’s offering

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Unforgettable experiences

Special gifts during the stay

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Maintaining good relations

Integration with Marketing Automation

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Dedicated offers

Remind members of their rewards and special offers

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Moving up levels

Encouraging guests to move up to higher levels to get even better rewards

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Enabling hotel brands to stand out from the competition

  • Flexible levels & accumulation methods
  • Adjustable discounts and rewards
  • Customisable banners and messages for brand differentiation
  • Seamless integration with Profitroom Suite and Marketing Automation
  • Automated communication with Loyalty Members for more return visits
  • Database segmentation based on Loyalty Levels for more precise targeting 

Build loyalty with e-mail marketing

Leverage your Profitroom Marketing Automation tool and set up e-mail campaigns to keep reminding your guests about your brand. 
Your Loyalty Members are automatically added to your guests' database and segmented for future ease of targeting.

Send special offers to your Loyalty Members

Send special offers to your Loyalty Members

Reconnect with your guests and encourage them to book again

Reconnect with your guests and encourage them to book again

Target communication to precise membership Levels

Target communication to precise membership Levels

Suggest other hotels within your group

Suggest other hotels within your group



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